Privacy Policy

Last updated: 20 September 2026

BR Waste Solution LTD ("we", "us", "our") is committed to protecting your privacy and handling your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what we collect, why, and your rights.

1. Who we are

BR Waste Solution LTD is a waste removal and clearance company based in Dagenham, England, and is the "data controller" of your personal data.

• Registered address: 21 Stanley Ave, Dagenham RM8 1JB, United Kingdom
• Company registration number: [COMPANY NUMBER]
• ICO registration number: [ICO NUMBER, if applicable]
• Contact: +44 7769 278838 · brwastesolution@gmail.com

2. What personal data we collect

We only collect what we need to provide a quote and carry out our services. Depending on how you contact us, this may include:

• Identity & contact data: your name, phone number, email address and postcode.
• Service details: information you provide about the job (e.g. what needs removing, access notes, photos you send us).
• Photos: any images you choose to send to help us prepare a quote. Please do not include images of identifiable people or sensitive documents. Photos are used only to assess and price the job.
• Communications: messages you send us via WhatsApp, email or phone.

Our website is a static site. When you submit a quote form, your details are not stored on our website or a database. Instead, the form opens either WhatsApp or your own email app so you can send the message to us directly.

3. How we use your data and our lawful basis

Purpose	Lawful basis (UK GDPR)
Responding to your enquiry and providing a quote	Steps taken at your request prior to a contract
Carrying out the waste removal service you booked	Performance of a contract
Keeping records and issuing waste transfer notes	Legal obligation (waste regulations)
Improving our service and responding to reviews	Our legitimate interests

4. Sharing your data with third parties

We do not sell your data. We may share it with trusted third parties only where necessary:

• WhatsApp / Meta Platforms: if you contact us via WhatsApp, your message is processed by WhatsApp under its own privacy policy.
• Email & phone providers: to receive and respond to your messages.
• Google Maps: our contact page can load a Google map (only with your cookie consent).
• Licensed waste disposal / recycling facilities: for lawful disposal, where required.
• Regulators or authorities: where we are legally required to do so.

5. International transfers

Some providers (such as WhatsApp/Meta and Google) may process data outside the UK. Where they do, they rely on safeguards such as the UK International Data Transfer Agreement or adequacy regulations.

6. Cookies & local storage

We use only essential cookies and browser storage needed for the site to function, plus optional third-party content that you can accept or reject. See our Cookie Policy for details.

7. How long we keep your data

We keep enquiry and customer records only as long as necessary — typically for the duration of providing the service and for a reasonable period afterwards to meet legal, accounting and waste-regulation requirements (generally up to 6 years). Waste transfer notes are kept as required by law.

8. Data security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.

9. Your rights

Under UK GDPR you have the right to:

• be informed about how your data is used;
• access the personal data we hold about you;
• request correction of inaccurate data;
• request erasure ("right to be forgotten");
• restrict or object to processing;
• data portability; and
• withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us using the details above. We will respond within one month.

10. Complaints

If you are unhappy with how we handle your data, you can complain to the UK regulator, the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint · Helpline 0303 123 1113.

11. Children

Our services are directed at adults. We do not knowingly collect data from children.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

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